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Important Rules and Information You Should Know To get to all the features and bonuses, you have to agree to the structured rules in this Canadian overview. Read the detailed rules that cover who can play, how to set up an account, and the basics of managing it—all the things you need for a smooth gaming experience. You can easily keep track of your deposits and ask for withdrawals in $. To make sure you can always see your balance in $, keep an eye on the limits, processing times, and verification steps. Always put responsible play first. Set personal limits, use self-exclusion tools, and look over privacy practices that are specific to Canadian law. Taking part means agreeing with all of the policies listed. Support specialists are available 24/7 to help with any questions about $ transactions. Stay up to date to enjoy safe and clear entertainment.
Before making a profile, people from Canada must be of legal age according to local laws. You should only give personal, correct information when you sign up. Access will be denied or frozen right away if you use fake or incomplete data.
After making a profile, users must send in valid proof of identity, address, and payment method ownership. A government-issued passport, national ID card, or driver's license are all acceptable forms of ID. To prove your address, you need a utility bill or official letter that is no more than three months old. To withdraw $, you may need to show proof of payment, like a copy of the card with sensitive information hidden or screenshots of e-wallet accounts that clearly show who owns them.
All materials are looked over in a few business days. You can't deposit or withdraw $ until the process is completely finished. Users get quick notifications if they need more information or documents. You must use the secure upload section on your user dashboard to send in your work. If you submit something that is not consistent or is a fraud, you will be suspended right away, and if Canada law requires it, you will be reported to the right authorities. When profile validation is successful, it unlocks unrestricted balances, lets you take part in promotions, and makes sure you follow all local Canada rules. Customers should verify their accounts as soon as possible after signing up to avoid delays in future transactions.
This section is for Canadian users and focusses on financial transactions and payment options on the platform.
Users can view the full, up-to-date list on the Payment Methods page after logging in.
All balances, bonuses, and pending transactions are displayed in $. Users may review transaction history in the account menu. Any transaction errors or discrepancies should be reported to customer support within 30 days. Withdrawal requests may be paused or reversed if the user does not complete mandatory verification or if fraudulent activities are suspected. Details regarding status updates are available through the account portal.
Canadian users accessing promotional incentives encounter carefully structured rules. Before you can use any bonus credit, free spin, or cashback offer, you can read the full set of instructions that come with it. Be aware of the minimum qualifying deposit in $, which is usually set for each campaign. Bonuses are added to your account right after the qualifying transaction or as soon as the conditions are met.
All offers have a rollover multiplier (for example, 30x), which means that you have to bet a certain amount before you can withdraw any winnings that are linked to bonus funds. Games can add different amounts to your bets. For example, most slots add 100%, but live dealer tables and some speciality games may add much less or not at all. Before placing a stake, always check which titles count towards playthrough.
Most of the time, promotional credits will expire if you don't use them all up within a certain amount of time, which is usually 7 to 30 days. If you don't meet the requirements, you lose the remaining bonus value and any winnings that go with it. When a bonus ends, linked spins or credits are lost. You can only have one active bonus on each account. You can't have more than one promotion at the same time unless you get special permission for it. Make sure all of your personal information is up to date and correct, because mistakes could stop you from getting promotional access. When you bet, there may be a limit on how much you can bet per spin or round (for example, 5 $). If you go over this limit, you automatically lose your current bonus and any money you have made. There is monitoring in place to stop abuse of all incentives. Users who show signs of advantage play by repeating patterns may lose their eligibility for bonuses right away.
The following code of conduct explains how people from Canadian should use their accounts and the interactive features on this site. It is the responsibility of each account holder to keep their login information safe and private. If you share access to your account or let someone else use it for any reason, you are breaking the rules of the platform. Your account may be suspended or permanently closed.
Customers are not allowed to use automated tools or scripts, such as bots or similar software, to change the results of games or use website features. If you try to change or mess with gaming software or random number generators, your account could be investigated right away and you could lose your balance in $. All payment methods used to make deposits and withdrawals in $ must be registered in the same name as the account holder. Using third-party payment solutions, even if it seems like you agree to it, is not allowed. People in Canada can report suspicious financial activity to the right legal and regulatory bodies without giving them any warning.
Account holders are completely responsible for following all local rules about interactive gaming and paying taxes on their winnings in Canada. People must be of legal gaming age according to the laws of their country. If you lie about your age, where you live, or who you are, you will lose your winnings and your user profile will be closed. It is against the strict rules of the platform to use any methods, directly or indirectly, to hide the source of money or launder it. All money transfers, whether to deposit or withdraw $, must come from real sources and may be subject to extra checks at any time. By agreeing to these rules, everyone agrees to play fair, keep things safe, and be honest at all times when using the service.
All Canadian customers can use structured complaint management channels to deal with issues related to account activity, payments, or service experience. Users can send a written complaint to the customer support portal, which should include a full description of the problem, any supporting documents, transaction reference numbers, and screenshots if they are available.
You will get an answer to your question within 24 hours of sending it. The review process usually ends within 7 business days, but if the issues are complicated, they may need more information or a third-party investigation. Users will get written updates on the status of their case until it is resolved.
If a participant is not happy with the internal outcome, they can take their case to the designated authorised Alternative Dispute Resolution (ADR) provider, whose contact information can be found in the account settings section. According to the laws of Canada, the decisions made by these groups are final and must be followed. It is best to keep records of all correspondence, especially when it comes to $ transactions or account restrictions. Users should make sure that their personal contact information is up to date so that they can be reached quickly. If you are Canadian and need help in another language, you can ask for multilingual support during the complaint handling process. We follow local data protection laws when handling complaints to protect the privacy and security of your data. If you want to withdraw $ or stop doing anything while a dispute is going on, we will look at your requests on a case-by-case basis, as long as we have to report them to the regulators. Always give the investigations team all the information they need and answer any questions they have quickly so that the case can be resolved fairly and openly.
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